Shipping policy
This website is specifically for our friends in the UK, EU and rest of world.
If you're shopping from the United States, Canada, or Mexico, please visit our sister site rareteacompany.us
✅ All orders shipped from our warehouse in the UK
✅ 99% of UK parcels shipped within 1 working day of order receipt.
✅ 99% of UK orders are delivered within 4 working days.
✅ Full end to end tracking on all services, for UK, EU and rest of world services.
✅ IOSS for EU orders - no import VAT due.
UK Shipping Rates
| Service | Time | Price |
|---|---|---|
| UK Tracked Delivery | approx. 2 - 3 working days maximum 10 working days |
£3.99 |
| FREE UK Tracked Delivery | approx. 2 - 3 working days maximum 10 working days |
FREE when you spend £30 or more |
| UK Express Delivery | approx. 1 - 2 working days maximum 10 working days |
£5.49 |
| FREE UK Express Delivery | approx. 1 - 2 working days maximum 10 working days |
FREE when you spend £60 or more |
| UK Express Courier Delivery | approx. 1 - 2 working days maximum 3 working days |
From £8.49 depending on location |
| UK Express Courier Delivery (Two Day) | approx. 2 - 3 working days maximum 4 working days |
£18.99 |
Europe Shipping Rates
| Service | Time | Price |
|---|---|---|
| Europe Tracked Delivery | 6+ working days maximum 20 working days |
From £4.99, depending on weight and location |
| FREE Europe Tracked Delivery | 6+ working days maximum 20 working days |
FREE when you spend £50 or more |
| Europe Express Courier | approx. 2 - 3 working days | From £21.99, depending on weight and location |
Worldwide Shipping Rates
| Service | Time | Price |
|---|---|---|
| Worldwide Tracked Delivery | 12+ working days maximum 25 working days |
From £5.99, depending on weight and location |
| FREE Worldwide Tracked Delivery | 12+ working days maximum 25 working days |
FREE when you spend £50 or more |
| ROW Express Courier | approx. 2 - 7 working days | From £20.49, depending on weight and location |
General Shipping Information
- Weekends, Bank Holidays & Public Holidays (both UK and local) are not included as working days.
- All orders placed after 12pm GMT are regarded as being received by us on the next working day (Monday - Friday).
- All delivery estimates are guidelines and inclement weather, public holidays, and seasonal delays may affect your parcel.
- For all shipments, please give an accessible daytime delivery address.
UK Service Information
UK Tracked Delivery- Delivery within approximately 2 - 3 working days.
- Parcels are dispatched by Royal Mail Tracked 48.
- Provide a mobile telephone number for SMS delivery updates.
- Delivery within approximately 1 - 2 working days.
- Parcels are dispatched by Royal Mail Tracked 24.
- Provide a mobile telephone number for SMS delivery updates.
- Delivery within approximately 1 - 2 working days.
- Parcels are dispatched by DPD Local.
- All parcels need to be signed for.
- Provide a mobile telephone number for SMS delivery updates.
- Delivery within approximately 2 - 3 working days for Northern Ireland, Highlands and Islands.
- Parcels are dispatched by DPD.
- Full list of postcodes applicable here.
- All parcels need to be signed for.
- Provide a mobile telephone number for SMS delivery updates.
Europe & Rest of World Service Information
Europe/Worldwide Tracked Delivery- Delivery in 6+ working days for Europe, and 12+ working days for the Rest of World, depending on customs clearance.
- Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
- Parcels are dispatched by Deutsche Post.
- IOSS (Import One Stop Shop) available on orders underneath €150 (excluding VAT) threshold. For more information about IOSS, click here.
- Orders outside of the United Kingdom may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Delivery in approximately 2 to 3 working days for Europe, and 2 to 7 working days for the Rest of World.
- Express Europe/ROW courier service, carried to 99% of countries worldwide.
- Parcels are dispatched by DHL Express.
- IOSS (Import One Stop Shop) available on orders underneath €150 (excluding VAT) threshold. For more information about IOSS, click here.
- Orders outside of the United Kingdom may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
Shipping Exceptions
We are currently unable to deliver to Mexico due to customs issues.
We are currently unable to deliver to Spain due to customs issues.
We are currently unable to deliver to China (including special administrative regions e.g. Macau) due to changes in import legislation.
