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🚨 IMPORTANT UPDATE 13/11/2026 🚨

We use Microsoft 365 to receive and send all our customer support emails, which is currently suffering a worldwide outage. If you do not receive a reply to your email by 17:30 UK time on Monday 16th, please resubmit your message or WhatsApp us instead.

Do you have any questions about us or our tea? Would you like any infusion instructions? Do you think we should be stocking a particular tea?

Please take a look at our FAQs page to see if we've already covered your question.

We are available 9am - 5pm Monday to Friday UK time, excluding UK Bank Holidays and will aim to reply to your enquiry within one working day, but in busy periods this may take longer. If you're contacting us about an order please include the order number (e.g. RTC12345) or your query might be delayed.