Returns

The Rare Tea Lady believes that our teas are some of the greatest in the world, and that our range and service are second to none.

In the isolated case that you are not completely satisfied with any tea or teaware you purchase from our website, please get in contact with our customer services team to discuss returning your order.*

In most instances we will give you a full refund of the item’s cost excluding postage. We may ask you to return the item to us. Customers in the European Union have a statutory cooling-off period of fourteen days that is not affected by this guarantee, but any tea pouches much remained sealed for this to be in effect.

*We only accept returns/refunds for tea within two months of receipt, because it is impossible for us to know if the tea has been stored correctly.