Returns

The Rare Tea Lady believes that our teas are some of the greatest in the world, and that our range and service are second to none.

In the isolated case that you are not completely satisfied with any product you purchase from our website, please get in contact with our customer services team to discuss returning your order.*

In most instances, we will give you a full refund of the item's cost, excluding postage. We may ask you to return the item to us.** Customers in the UK & European Union have statutory rights not affected by this guarantee, but any tea pouches must remained sealed for this to be in effect.

*We only accept returns/refunds for tea within 30 days of receipt, because it is impossible for us to know if the tea has been stored correctly.

**We will endeavour to ask for pictures where possible - but if you have changed your mind and are outside of any statutory rights time period, return postage is payable by you.