Delivery
COVID-19 Delivery Information
Please note that local and international delivery networks are under immense strain and we're seeing some isolated cases of delays to some orders, and particular issues with certain countries.
United Kingdom
"Coronavirus update: We’re keeping the UK connected. We are open for business. Despite best efforts some services may be disrupted." Click here for more information from Royal Mail.
Canada
"International mail and parcel services are severely impacted by the evolving COVID-19 situation. Many international postal operators are experiencing delays and some have suspended operations. However, Canada Post continues to deliver all mail and parcels once they arrive in Canada. If you have ordered something from abroad, you may experience a longer than normal waiting period." Click here for more information from Canada Post.
Your order could take up to the maximum time given with the respective service - please see below for more information.
We urge you to be patient should your order not arrive within your expectations - the current situation is challenging for all and we are doing our best to adapt our processes to the current situation. Please get in touch with hello@rareteacompany.com if you need any more information.
UK Shipping Rates
| Service | Time | Price |
|---|---|---|
| FREE UK Standard | approx. 3 - 5 working days | FREE when you spend £40 or more |
| UK Standard | approx. 3 - 5 working days | £2.99 |
| UK Tracked | approx. 2 - 3 working days | £4.99 |
| UK Express | approx. 1 - 2 working days | £6.49 |
Europe Shipping Rates
| Service | Time | Price |
|---|---|---|
| FREE International Standard | approx. 3 - 5 working days | FREE when you spend £40 or more |
| International Standard | approx. 3 - 5 working days | From £4.99, depending on weight |
| International Signed For | approx. 3 - 5 working days | From £7.49, depending on basket value |
| International Tracked | approx. 3 - 5 working days | From £7.49, depending on basket value |
| International Tracked & Signed | approx. 3 - 5 working days | From £8.49, depending on basket value |
| Value Courier | approx. 2 - 4 working days | From £11.99, depending on country |
| Express Delivery | approx. 2 - 3 working days | From £14.99, depending on country |
USA Shipping Rates
| Service | Time | Price |
|---|---|---|
| FREE DHL Tracked/DHL Plus Tracked | approx. 2 - 5 working days | FREE when you spend £30 or more |
| DHL Tracked/DHL Plus Tracked | approx. 2 - 5 working days | From £2.49, depending on weight |
| USPS Priority | approx. 1 - 3 working days | From £6.49, depending on weight |
| FedEx Home Delivery | approx. 2 - 5 working days | From £10.49, depending on weight |
Rest of World Shipping Rates
| Service | Time | Price |
|---|---|---|
| FREE International Standard | approx. 5 - 7 working days | FREE when you spend £40 or more |
| International Standard | approx. 5 - 7 working days | From £4.99, depending on weight |
| International Signed For | approx. 5 - 7 working days | From £7.49, depending on basket value |
| International Tracked | approx. 5 - 7 working days | From £7.49, depending on basket value |
| International Tracked & Signed | approx. 5 - 7 working days | From £8.49, depending on basket value |
| DHL International Tracked | approx. 4 - 6 working days | From £1.49, depending on basket value |
| Express Delivery | approx. 2 - 7 working days | From £24.99, depending on country |
General Shipping Information
- Weekends, Bank Holidays & Public Holidays are not included as working days.
- All orders placed after 12pm GMT are regarded as being received by us on the next working day (Monday - Friday).
- All delivery estimates are guidelines and inclement weather, public holidays, and seasonal delays may affect your parcel.
- For all shipments, please give an accessible daytime delivery address.
UK Service Information
UK Standard- Delivery within approximately 3 - 5 working days.
- Parcels are dispatched by Royal Mail 48.
- Delivery within approximately 2 - 3 working days.
- Parcels are dispatched by Royal Mail Tracked 48.
- Provide a mobile telephone number for SMS delivery updates.
- Delivery within approximately 1 - 2 working days.
- Parcels are dispatched by DPD.
- All parcels need to be signed for.
- Provide a mobile telephone number for SMS delivery updates.
USA Service Information
DHL Tracked- Delivery in approximately 2 to 3 working days for CONUS, and 4 to 5 working days for Hawaii/Alaska.
- End-to-end tracking & Saturday delivery.
- Parcels are despatched by DHL .
- Delivery in approximately 2 to 3 working days for CONUS, and 4 to 5 working days for Hawaii/Alaska.
- End-to-end tracking & Saturday delivery.
- Parcels are despatched by DHL .
- Delivery in approximately 1 to 3 working days for CONUS, and 5 to 7 working days for Hawaii/Alaska.
- Parcels are despatched by USPS .
- Delivery in approximately 1 to 3 working days for CONUS, and 5 to 7 working days for Hawaii/Alaska.
- Parcels are despatched by FedEx .
Europe & Rest of World Service Information
International Standard- Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
- Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
- Parcels are dispatched by Royal Mail .
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
- Tracking within the UK, and a signature on delivery.
- Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
- Parcels are dispatched by Royal Mail .
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
- End-to-end tracking for peace of mind.
- Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
- Parcels are dispatched by Royal Mail .
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
- Fully tracked from end to end, with signature on delivery and online delivery confirmation.
- Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
- Parcels are dispatched by Royal Mail .
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Available to Canada.
- Delivery in approximately 4 to 6 working days.
- Maximum delivery time can take up to 14 working days.
- Fully tracked from end to end, with final delivery confirmation.
- Parcels are dispatched by DHL.
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Available to selected EU countries - see table below.
- Parcels are dispatched by DPD.
- Whilst carried by DPD in the UK, other carriers (such as SEUR) may deliver your shipment.
| Countries | Time | Price |
|---|---|---|
| Belgium, France, Germany, Luxembourg, Netherlands. | approx. 2 - 3 working days | £11.99 |
| Austria, Denmark | approx. 3 - 4 working days | £12.99 |
| Czech Republic, Italy, Slovakia, Spain | approx. 3 - 4 working days | £14.99 |
- Express International Delivery - see table below
- Parcels are dispatched by FedEx.
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our terms and conditions.
| Country | Time | Zones |
|---|---|---|
| Belgium, Ireland, Luxembourg, Netherlands | approx. 2 - 3 working days | Zone 1 |
| France, Germany | approx. 2 - 3 working days | Zone 2 |
| Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden | approx. 2 - 3 working days | Zone 3 |
| Andorra, Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Monaco, Poland, Romania, Slovakia, Slovenia | approx. 2 - 3 working days | Zone 4 |
| Albania, Belarus, Bosnia Herzegovina, Canada, Croatia, Gibraltar, Iceland, Liechtenstein, Macedonia, Mexico, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine | approx. 3 - 4 working days | Zone 6 |
| Australia, China, Peoples Rep., Hong Kong, India, Indonesia, Japan, Korea, Rep of (South), Macau, Malaysia, Philippines, Russian Federation, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam | approx. 3 - 4 working days | Zone 7 |
| Bahrain, Cambodia, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen | approx. 6 - 7 working days | Zone 8 |
| Algeria, American Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Cayman Islands, Central African Rep., Chad, Chile, Colombia, Comoros Islands, Congo, Congo, Dem. Rep., Cook Islands, Costa Rica, Cuba, Djibouti, Dominica, Dominican Rep., Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, Gabon, Gambia, Georgia, Afghanistan, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Rep., Guinea-Bissau, Guyana, Haiti, Honduras Rep., Iran, Iraq, Israel, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Korea, D.P.R of (North), Kyrgyzstan, Laos Peoples Dem. Rep, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Fed States Of, Moldova, Rep of, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Rep of, Nepal, Netherlands Antilles, Nevis, New Caledonia, Sierra Leone, Somalia, Somaliland Rep. Of, Sri Lanka, St Barthelemy, St Eustatius, St Kitts, St Lucia, St Vincent, Sudan, Suriname, Swaziland, Syria, Tahiti, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British, Virgin Islands, US, Zambia, Zimbabwe, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Reunion, Island of, Rwanda, Saipan, Samoa, Sao Tome & Principe, Senegal, Seychelles. | approx. 6 - 7 working days | Zone 9 |
