Delivery Information

Delivery Information Update - December 2020/January 2021

There has been an exceptional volume of online orders throughout the world this Christmas and postal and courier services in all countries are under immense strain, exacerbated further by challenges from COVID-19. We are expecting delays to all services, including post, courier and customs clearance until the end of January.

It is likely that your order can take up to the maximum time given with the respective service. We urge you to be patient should your order not arrive within your expectations. Please only get in touch with hello@rareteacompany.com if the maximum time (in working days, not including public holidays) has elapsed for your order - see below for for more information.


UK Shipping Rates

Service Time Price
FREE UK Standard approx. 2 - 3 working days
maximum 10 working days
FREE when you spend £40 or more
UK Standard approx. 2 - 3 working days
maximum 10 working days
£2.99
UK Tracked approx. 2 - 3 working days
maximum 10 working days
£4.99
UK Express approx. 1 - 2 working days
maximum 3 working days
£6.49

Europe Shipping Rates

Service Time Price
FREE Europe Standard approx. 3 - 5 working days
maximum 20 working days
FREE when you spend £40 or more
Europe Standard approx. 3 - 5 working days
maximum 20 working days
From £4.99, depending on weight
Europe Signed For approx. 3 - 5 working days
maximum 20 working days
From £7.49, depending on basket value
Europe Tracked approx. 3 - 5 working days
maximum 20 working days
From £7.49, depending on basket value
Europe Tracked & Signed approx. 3 - 5 working days
maximum 20 working days
From £8.49, depending on basket value
Value Courier approx. 2 - 4 working days From £11.99, depending on country
Express Delivery approx. 2 - 3 working days From £14.99, depending on country

USA Shipping Rates

Service Time Price
FREE DHL Tracked/DHL Plus Tracked approx. 2 - 5 working days
maximum 12 working days
FREE when you spend £30 or more
DHL Tracked/DHL Plus Tracked approx. 2 - 5 working days
maximum 12 working days
From £2.49, depending on weight
USPS Priority approx. 1 - 3 working days
maximum 15 working days
From £6.49, depending on weight
FedEx Home Delivery approx. 2 - 5 working days
maximum 21 working days
From £10.49, depending on weight

Rest of World Shipping Rates

Service Time Price
FREE International Standard approx. 5 - 7 working days
maximum 25 working days
FREE when you spend £40 or more
International Standard approx. 5 - 7 working days
maximum 25 working days
From £4.99, depending on weight
International Signed For approx. 5 - 7 working days
maximum 25 working days
From £7.49, depending on basket value
International Tracked approx. 5 - 7 working days
maximum 25 working days
From £7.49, depending on basket value
International Tracked & Signed approx. 5 - 7 working days
maximum 25 working days
From £8.49, depending on basket value
DHL International Tracked approx. 4 - 6 working days
maximum 25 working days
From £1.49, depending on basket value
Express Delivery approx. 2 - 7 working days From £24.99, depending on country

General Shipping Information

  • Weekends, Bank Holidays & Public Holidays are not included as working days.
  • All orders placed after 12pm GMT are regarded as being received by us on the next working day (Monday - Friday).
  • All delivery estimates are guidelines and inclement weather, public holidays, and seasonal delays may affect your parcel.
  • For all shipments, please give an accessible daytime delivery address.

UK Service Information

UK Standard
  • Delivery within approximately 2 - 3 working days.
  • Parcels are dispatched by Royal Mail 48.
UK Tracked
  • Delivery within approximately 2 - 3 working days.
  • Parcels are dispatched by Royal Mail Tracked 48.
  • Provide a mobile telephone number for SMS delivery updates.
UK Express
  • Delivery within approximately 1 - 2 working days.
  • Parcels are dispatched by DPD.
  • All parcels need to be signed for.
  • Provide a mobile telephone number for SMS delivery updates.

USA Service Information

DHL Tracked
  • Delivery in approximately 2 to 3 working days for CONUS, and 4 to 5 working days for Hawaii/Alaska.
  • End-to-end tracking & Saturday delivery.
  • Parcels are despatched by DHL .
DHL Plus Tracked
  • Delivery in approximately 2 to 3 working days for CONUS, and 4 to 5 working days for Hawaii/Alaska.
  • End-to-end tracking & Saturday delivery.
  • Parcels are despatched by DHL .
USPS Priority
  • Delivery in approximately 1 to 3 working days for CONUS, and 5 to 7 working days for Hawaii/Alaska.
  • Parcels are despatched by USPS .
FedEx Home Delivery
  • Delivery in approximately 1 to 3 working days for CONUS, and 5 to 7 working days for Hawaii/Alaska.
  • Parcels are despatched by FedEx .

Europe & Rest of World Service Information

International Standard
  • Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
  • Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
  • Parcels are dispatched by Royal Mail .
  • International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
International Signed For
  • Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
  • Tracking within the UK, and a signature on delivery.
  • Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
  • Parcels are dispatched by Royal Mail .
  • International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
International Tracked
  • Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
  • End-to-end tracking for peace of mind.
  • Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
  • Parcels are dispatched by Royal Mail .
  • International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
International Tracked & Signed
  • Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
  • Fully tracked from end to end, with signature on delivery and online delivery confirmation.
  • Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
  • Parcels are dispatched by Royal Mail .
  • International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
DHL International Tracked
  • Available to Canada.
  • Delivery in approximately 4 to 6 working days.
  • Maximum delivery time can take up to 14 working days.
  • Fully tracked from end to end, with final delivery confirmation.
  • Parcels are dispatched by DHL.
  • International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
Value Courier
  • Available to selected EU countries - see table below.
  • Parcels are dispatched by DPD.
  • Whilst carried by DPD in the UK, other carriers (such as SEUR) may deliver your shipment.
Countries Time Price
Belgium, France, Germany, Luxembourg, Netherlands. approx. 2 - 3 working days £11.99
Austria, Denmark approx. 3 - 4 working days £12.99
Czech Republic, Italy, Slovakia, Spain approx. 3 - 4 working days £14.99
Express International
  • Express International Delivery - see table below
  • Parcels are dispatched by FedEx.
  • International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our terms and conditions.
Country Time Zones
Belgium, Ireland, Luxembourg, Netherlands approx. 2 - 3 working days Zone 1
France, Germany approx. 2 - 3 working days Zone 2
Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden approx. 2 - 3 working days Zone 3
Andorra, Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Monaco, Poland, Romania, Slovakia, Slovenia approx. 2 - 3 working days Zone 4
Albania, Belarus, Bosnia Herzegovina, Canada, Croatia, Gibraltar, Iceland, Liechtenstein, Macedonia, Mexico, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine approx. 3 - 4 working days Zone 6
Australia, China, Peoples Rep., Hong Kong, India, Indonesia, Japan, Korea, Rep of (South), Macau, Malaysia, Philippines, Russian Federation, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam approx. 3 - 4 working days Zone 7
Bahrain, Cambodia, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen approx. 6 - 7 working days Zone 8
Algeria, American Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Cayman Islands, Central African Rep., Chad, Chile, Colombia, Comoros Islands, Congo, Congo, Dem. Rep., Cook Islands, Costa Rica, Cuba, Djibouti, Dominica, Dominican Rep., Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, Gabon, Gambia, Georgia, Afghanistan, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Rep., Guinea-Bissau, Guyana, Haiti, Honduras Rep., Iran, Iraq, Israel, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Korea, D.P.R of (North), Kyrgyzstan, Laos Peoples Dem. Rep, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Fed States Of, Moldova, Rep of, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Rep of, Nepal, Netherlands Antilles, Nevis, New Caledonia, Sierra Leone, Somalia, Somaliland Rep. Of, Sri Lanka, St Barthelemy, St Eustatius, St Kitts, St Lucia, St Vincent, Sudan, Suriname, Swaziland, Syria, Tahiti, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British, Virgin Islands, US, Zambia, Zimbabwe, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Reunion, Island of, Rwanda, Saipan, Samoa, Sao Tome & Principe, Senegal, Seychelles. approx. 6 - 7 working days Zone 9