Delivery Information
Delivery Information Update - December 2020/January 2021
There has been an exceptional volume of online orders throughout the world this Christmas and postal and courier services in all countries are under immense strain, exacerbated further by challenges from COVID-19. We are expecting delays to all services, including post, courier and customs clearance until the end of January.
It is likely that your order can take up to the maximum time given with the respective service. We urge you to be patient should your order not arrive within your expectations. Please only get in touch with hello@rareteacompany.com if the maximum time (in working days, not including public holidays) has elapsed for your order - see below for for more information.
UK Shipping Rates
| Service | Time | Price |
|---|---|---|
| FREE UK Standard | approx. 2 - 3 working days maximum 10 working days |
FREE when you spend £40 or more |
| UK Standard | approx. 2 - 3 working days maximum 10 working days |
£2.99 |
| UK Tracked | approx. 2 - 3 working days maximum 10 working days |
£4.99 |
| UK Express | approx. 1 - 2 working days maximum 3 working days |
£6.49 |
Europe Shipping Rates
| Service | Time | Price |
|---|---|---|
| FREE Europe Standard | approx. 3 - 5 working days maximum 20 working days |
FREE when you spend £40 or more |
| Europe Standard | approx. 3 - 5 working days maximum 20 working days |
From £4.99, depending on weight |
| Europe Signed For | approx. 3 - 5 working days maximum 20 working days |
From £7.49, depending on basket value |
| Europe Tracked | approx. 3 - 5 working days maximum 20 working days |
From £7.49, depending on basket value |
| Europe Tracked & Signed | approx. 3 - 5 working days maximum 20 working days |
From £8.49, depending on basket value |
| Value Courier | approx. 2 - 4 working days | From £11.99, depending on country |
| Express Delivery | approx. 2 - 3 working days | From £14.99, depending on country |
USA Shipping Rates
| Service | Time | Price |
|---|---|---|
| FREE DHL Tracked/DHL Plus Tracked | approx. 2 - 5 working days maximum 12 working days |
FREE when you spend £30 or more |
| DHL Tracked/DHL Plus Tracked | approx. 2 - 5 working days maximum 12 working days |
From £2.49, depending on weight |
| USPS Priority | approx. 1 - 3 working days maximum 15 working days |
From £6.49, depending on weight |
| FedEx Home Delivery | approx. 2 - 5 working days maximum 21 working days |
From £10.49, depending on weight |
Rest of World Shipping Rates
| Service | Time | Price |
|---|---|---|
| FREE International Standard | approx. 5 - 7 working days maximum 25 working days |
FREE when you spend £40 or more |
| International Standard | approx. 5 - 7 working days maximum 25 working days |
From £4.99, depending on weight |
| International Signed For | approx. 5 - 7 working days maximum 25 working days |
From £7.49, depending on basket value |
| International Tracked | approx. 5 - 7 working days maximum 25 working days |
From £7.49, depending on basket value |
| International Tracked & Signed | approx. 5 - 7 working days maximum 25 working days |
From £8.49, depending on basket value |
| DHL International Tracked | approx. 4 - 6 working days maximum 25 working days |
From £1.49, depending on basket value |
| Express Delivery | approx. 2 - 7 working days | From £24.99, depending on country |
General Shipping Information
- Weekends, Bank Holidays & Public Holidays are not included as working days.
- All orders placed after 12pm GMT are regarded as being received by us on the next working day (Monday - Friday).
- All delivery estimates are guidelines and inclement weather, public holidays, and seasonal delays may affect your parcel.
- For all shipments, please give an accessible daytime delivery address.
UK Service Information
UK Standard- Delivery within approximately 2 - 3 working days.
- Parcels are dispatched by Royal Mail 48.
- Delivery within approximately 2 - 3 working days.
- Parcels are dispatched by Royal Mail Tracked 48.
- Provide a mobile telephone number for SMS delivery updates.
- Delivery within approximately 1 - 2 working days.
- Parcels are dispatched by DPD.
- All parcels need to be signed for.
- Provide a mobile telephone number for SMS delivery updates.
USA Service Information
DHL Tracked- Delivery in approximately 2 to 3 working days for CONUS, and 4 to 5 working days for Hawaii/Alaska.
- End-to-end tracking & Saturday delivery.
- Parcels are despatched by DHL .
- Delivery in approximately 2 to 3 working days for CONUS, and 4 to 5 working days for Hawaii/Alaska.
- End-to-end tracking & Saturday delivery.
- Parcels are despatched by DHL .
- Delivery in approximately 1 to 3 working days for CONUS, and 5 to 7 working days for Hawaii/Alaska.
- Parcels are despatched by USPS .
- Delivery in approximately 1 to 3 working days for CONUS, and 5 to 7 working days for Hawaii/Alaska.
- Parcels are despatched by FedEx .
Europe & Rest of World Service Information
International Standard- Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
- Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
- Parcels are dispatched by Royal Mail .
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
- Tracking within the UK, and a signature on delivery.
- Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
- Parcels are dispatched by Royal Mail .
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
- End-to-end tracking for peace of mind.
- Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
- Parcels are dispatched by Royal Mail .
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Delivery in approximately 3 to 5 working days for Europe, and 5 to 7 working days for the Rest of World.
- Fully tracked from end to end, with signature on delivery and online delivery confirmation.
- Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
- Parcels are dispatched by Royal Mail .
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Available to Canada.
- Delivery in approximately 4 to 6 working days.
- Maximum delivery time can take up to 14 working days.
- Fully tracked from end to end, with final delivery confirmation.
- Parcels are dispatched by DHL.
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Available to selected EU countries - see table below.
- Parcels are dispatched by DPD.
- Whilst carried by DPD in the UK, other carriers (such as SEUR) may deliver your shipment.
| Countries | Time | Price |
|---|---|---|
| Belgium, France, Germany, Luxembourg, Netherlands. | approx. 2 - 3 working days | £11.99 |
| Austria, Denmark | approx. 3 - 4 working days | £12.99 |
| Czech Republic, Italy, Slovakia, Spain | approx. 3 - 4 working days | £14.99 |
- Express International Delivery - see table below
- Parcels are dispatched by FedEx.
- International orders outside of the European Union may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our terms and conditions.
| Country | Time | Zones |
|---|---|---|
| Belgium, Ireland, Luxembourg, Netherlands | approx. 2 - 3 working days | Zone 1 |
| France, Germany | approx. 2 - 3 working days | Zone 2 |
| Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden | approx. 2 - 3 working days | Zone 3 |
| Andorra, Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Monaco, Poland, Romania, Slovakia, Slovenia | approx. 2 - 3 working days | Zone 4 |
| Albania, Belarus, Bosnia Herzegovina, Canada, Croatia, Gibraltar, Iceland, Liechtenstein, Macedonia, Mexico, Montenegro, Norway, Serbia, Switzerland, Turkey, Ukraine | approx. 3 - 4 working days | Zone 6 |
| Australia, China, Peoples Rep., Hong Kong, India, Indonesia, Japan, Korea, Rep of (South), Macau, Malaysia, Philippines, Russian Federation, Singapore, Taiwan, Thailand, United Arab Emirates, Vietnam | approx. 3 - 4 working days | Zone 7 |
| Bahrain, Cambodia, Jordan, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen | approx. 6 - 7 working days | Zone 8 |
| Algeria, American Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Cayman Islands, Central African Rep., Chad, Chile, Colombia, Comoros Islands, Congo, Congo, Dem. Rep., Cook Islands, Costa Rica, Cuba, Djibouti, Dominica, Dominican Rep., Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, Gabon, Gambia, Georgia, Afghanistan, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Rep., Guinea-Bissau, Guyana, Haiti, Honduras Rep., Iran, Iraq, Israel, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Korea, D.P.R of (North), Kyrgyzstan, Laos Peoples Dem. Rep, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Fed States Of, Moldova, Rep of, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Rep of, Nepal, Netherlands Antilles, Nevis, New Caledonia, Sierra Leone, Somalia, Somaliland Rep. Of, Sri Lanka, St Barthelemy, St Eustatius, St Kitts, St Lucia, St Vincent, Sudan, Suriname, Swaziland, Syria, Tahiti, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British, Virgin Islands, US, Zambia, Zimbabwe, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico, Reunion, Island of, Rwanda, Saipan, Samoa, Sao Tome & Principe, Senegal, Seychelles. | approx. 6 - 7 working days | Zone 9 |
