Delivery Information
🚨CANADA POST STRIKE MAY 2025 🚨
Canada Tracked Delivery and FREE Canada Tracked Delivery are suspended due to the impending Canada Post Strike.
Website merge
As of 16/09/2024, rareteacompany.us has been merged into rareteacompany.com. We've enabled international controls allowing us to cater to all our customers, regardless of your location.
Setting your your currency and location using the dropdown in the menu (next to the magnifying glass) or in the footer (bottom left) will assign you to the correct warehouse and show you products available and in stock in that market. If you shop in a location that doesn't match your shipping address, then the cart may change or reject your order due to stock availablility in our warehouses.
| Shopping from the UK, Europe or rest of the world? | Shopping from the US or Canada? |
|---|---|
| ✅ Orders shipped from our warehouse in the UK ✅ 99% of parcels shipped within 1 working day of order receipt. ✅ 99% of UK orders are delivered within 4 working days. ✅ Full end to end tracking on all services, for UK, EU and rest of world services. ✅ IOSS for EU orders - no import VAT due. |
✅ Orders shipped from our warehouse in Dallas ✅ 99% of parcels shipped within 1 working day of order receipt. ✅ 99% of orders are delivered within 5 working days. ✅ Full end to end tracking on all services, for both US & Canadian shipping services. ✅ No customs fees for US orders. |
UK Shipping Rates
| Service | Time | Price |
|---|---|---|
| UK Tracked Delivery | approx. 2 - 3 working days maximum 10 working days |
£3.99 |
| FREE UK Tracked Delivery | approx. 2 - 3 working days maximum 10 working days |
FREE when you spend £30 or more |
| UK Express Delivery | approx. 1 - 2 working days maximum 10 working days |
£5.49 |
| FREE UK Express Delivery | approx. 1 - 2 working days maximum 10 working days |
FREE when you spend £60 or more |
| UK Express Courier Delivery | approx. 1 - 2 working days maximum 3 working days |
From £6.49 depending on location |
| UK Express Courier Delivery (Two Day) | approx. 2 - 3 working days maximum 4 working days |
£18.99 |
USA Shipping Rates
| Service | Time | Price |
|---|---|---|
| US Tracked Delivery | approx. 4 - 8 working days maximum 12 working days |
From $7.00, depending on weight |
| FREE US Tracked Delivery | approx. 4 - 8 working days maximum 12 working days |
FREE when you spend $30 or more |
| US Express Tracked Delivery | approx. 2 - 5 working days maximum 12 working days |
From $8.00, depending on weight |
| FREE US Express Tracked Delivery | approx. 2 - 5 working days maximum 12 working days |
FREE when you spend $60 or more |
| US Priority Tracked Delivery | approx. 1 - 3 working days maximum 15 working days |
From $11.00, depending on weight |
| US Courier Delivery | approx. 1 - 5 working days maximum 21 working days |
From $11.00, depending on weight |
Europe Shipping Rates
| Service | Time | Price |
|---|---|---|
| Europe Tracked Delivery | 6+ working days maximum 20 working days |
From £4.99, depending on weight and location* |
| FREE Europe Tracked Delivery | 6+ working days maximum 20 working days |
FREE when you spend £50 or more* |
| Europe Express Tracked Delivery | approx. 1 - 6 working days | From £17.49, depending on weight and location |
| FREE Europe Express Tracked Delivery | approx. 1 - 6 working days | FREE when you spend £100 or more* |
| Europe Express Courier | approx. 1 - 2 working days | From £21.99, depending on weight and location |
Canada Shipping Rates
| Service | Time | Price |
|---|---|---|
| Canada Tracked Delivery | approx. 8 - 12 working days maximum 25 working days |
From CAN$12.00, depending on weight |
| FREE Canada Tracked Delivery | approx. 8 - 12 working days maximum 25 working days |
FREE when you spend CAN$50 or more |
| Canada Express Tracked Delivery | approx. 4 - 9 working days maximum 25 working days |
From CAN$14.00, depending on weight |
| FREE Canada Express Tracked Delivery | approx. 4 - 9 working days maximum 25 working days |
FREE when you spend CAN$100 or more |
| Canada Express Courier Delivery | approx. 4 - 6 working days maximum 25 working days |
From CAN$52.00 CAD, depending on weight |
International Shipping Rates
| Service | Time | Price |
|---|---|---|
| International Tracked Delivery | 12+ working days maximum 25 working days |
From £5.99, depending on weight and location |
| FREE International Tracked Delivery | 12+ working days maximum 25 working days |
FREE when you spend £50 or more |
| International Express Courier | approx. 2 - 7 working days | From £20.49, depending on weight and location |
General Shipping Information
- Weekends, Bank Holidays & Public Holidays (both UK and local) are not included as working days.
- All orders placed after 12pm GMT (12pm CDT if shopping from the US/Canada) are regarded as being received by us on the next working day (Monday - Friday).
- All delivery estimates are guidelines and inclement weather, public holidays, and seasonal delays may affect your parcel.
- For all shipments, please give an accessible daytime delivery address.
- Customs clearance is not included in shipping estimates.
UK Service Information
- Delivery within approximately 2 - 3 working days.
- Parcels are dispatched by Royal Mail Tracked 48.
- Provide a mobile telephone number for SMS delivery updates.
- Delivery within approximately 1 - 2 working days.
- Parcels are dispatched by Royal Mail Tracked 24.
- Provide a mobile telephone number for SMS delivery updates.
- Delivery within approximately 1 - 2 working days.
- Parcels are dispatched by DHL Express.
- All parcels need to be signed for.
- Provide a mobile telephone number for SMS delivery updates.
UK Express Courier Delivery (Two Day)
- Delivery within approximately 2 - 3 working days for Northern Ireland, Highlands and Islands.
- Parcels are dispatched by DPD.
- Full list of postcodes applicable here.
- All parcels need to be signed for.
- Provide a mobile telephone number for SMS delivery updates.
USA Service Information
- Delivery in approximately 4 to 6 working days for CONUS, and 6 to 8 working days for Hawaii/Alaska.
- End-to-end tracking & Saturday delivery.
- Parcels are despatched by DHL eCommerce, with final mile delivery by USPS.
- Delivery in approximately 2 to 3 working days for CONUS, and 4 to 5 working days for Hawaii/Alaska.
- End-to-end tracking & Saturday delivery.
- Parcels are despatched by DHL eCommerce, with final mile delivery by USPS.
- Delivery in approximately 1 to 3 working days for CONUS, and 5 to 7 working days for Hawaii/Alaska.
- Parcels are despatched by USPS .
- Delivery in approximately 2 to 5 working days for CONUS, and 5 to 7 working days for Hawaii/Alaska.
- Parcels are despatched by FedEx .
Europe, Canada & Rest of World Service Information
Europe/International Tracked Delivery
- Tracked mail service, with in-country delivery by local post services.
- Delivery in 6+ working days for Europe, and 12+ working days for the Rest of World, depending on customs clearance.
- Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
- Parcels are dispatched by Deutsche Post.
- IOSS (Import One Stop Shop) available on orders underneath €150 (excluding VAT) threshold. For more information about IOSS, click here.
- Any order sent outside of the UK is subject to assessment by your local customs authority (including those valid for IOSS) - customs clearance is not included in shipping estimates.
Orders outside of the United Kingdom may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
Europe Express Tracked Delivery
- Delivery in approximately 1 to 6 working days for Europe.
- Express tracked parcel service, carried to EU countries only, excluding the Netherlands.
- Parcels are dispatched by FedEx.
- Only available on orders under €150 value, and IOSS (Import One Stop Shop) capable. For more information about IOSS, click here.
- Any order sent outside of the UK is subject to assessment by your local customs authority (including those valid for IOSS) - customs clearance is not included in shipping estimates.
Orders outside of the United Kingdom may be subject to additional customs charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
- Delivery in approximately 8 - 12 working days for Canada.
- Maximum delivery time can take up to 25 working days for Canada.
- Fully tracked from end to end, with final delivery confirmation.
- Parcels are dispatched by DHL, with final mile delivery by Canada Post.
Orders sent to Canada may be subject to customs and duty charges. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
Canada Express Tracked Delivery
- Delivery in approximately 4 - 9 working days for Canada.
- Maximum delivery time can take up to 25 working days for Canada.
- Fully tracked from end to end, with final delivery confirmation.
- Parcels are dispatched by APC, with final mile delivery by Canada Post.
Orders sent to Canada may be subject to customs and duty charges. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
Europe/International Express Courier
- Delivery in approximately 1 to 2 working days for Europe, and 2 to 7 working days for the Rest of World.
- Express Europe/International courier service, carried to 99% of countries worldwide.
- Parcels are dispatched by DHL Express.
- IOSS (Import One Stop Shop) available on orders underneath €150 (excluding VAT) threshold. For more information about IOSS, click here.
- Any order sent outside of the UK is subject to assessment by your local customs authority (including those valid for IOSS) - customs clearance is not included in shipping estimates.
Orders outside of the United Kingdom may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
Canada Express Courier Delivery
- Delivery in approximately 1 to 2 working days.
- Maximum delivery time can take up to 5 working days.
- Fully tracked from end to end, with final delivery confirmation.
- Parcels are dispatched by FedEx.
Orders sent to Canada may be subject to customs and duty charges. Please be aware that Rare Tea Company is not liable for these charges. This is in accordance with our Terms & Conditions.
Shipping Exceptions
We are currently unable to deliver to Belgium due tea being classed as excise goods.
We are currently unable to deliver to Mexico due to customs issues.
We are currently unable to deliver to Spain due to customs issues.
We are currently unable to deliver to China (including special administrative regions e.g. Macau) due to changes in import legislation.
