Delivery Information

STOCKTAKE - 21/02/2024 > 23/02/2024

We're doing an all-important stocktake to make sure we are as efficient as possible in getting you your lovely leaves.

Our UK warehouse (for orders placed from rareteacompany.com) will not be sending out orders between Wednesday 21st and Friday 23rd of February.

Service will continue as usual from Monday 26th February. Please note that if you place an order during this period with an expedited shipping method such as Express Courier or Express Tracked, these will be counted from the 26th.


This website is specifically for our friends in the UK, EU and rest of world.

If you're shopping from the United States, Canada, or Mexico, please visit our sister site rareteacompany.us

✅ All orders shipped from our warehouse in the UK
✅ 99% of UK parcels shipped within 1 working day of order receipt.
✅ 99% of UK orders are delivered within 4 working days.
✅ Full end to end tracking on all services, for UK, EU and rest of world services.
IOSS for EU orders - no import VAT due.


UK Shipping Rates

Service Time Price
UK Tracked Delivery approx. 2 - 3 working days
maximum 10 working days
£3.99
FREE UK Tracked Delivery approx. 2 - 3 working days
maximum 10 working days
FREE when you spend £30 or more
UK Express Delivery approx. 1 - 2 working days
maximum 10 working days
£5.49
FREE UK Express Delivery approx. 1 - 2 working days
maximum 10 working days
FREE when you spend £60 or more
UK Express Courier Delivery approx. 1 - 2 working days
maximum 3 working days
From £8.49 depending on location
UK Express Courier Delivery (Two Day) approx. 2 - 3 working days
maximum 4 working days
£18.99

Europe Shipping Rates

Service Time Price
Europe Tracked Delivery 6+ working days
maximum 20 working days
From £4.99, depending on weight and location
FREE Europe Tracked Delivery 6+ working days
maximum 20 working days
FREE when you spend £50 or more
Europe Express Tracked Delivery approx. 1 - 6 working days From £17.49, depending on weight and location
Europe Express Courier approx. 1 - 2 working days From £21.99, depending on weight and location

Worldwide Shipping Rates

Service Time Price
Worldwide Tracked Delivery 12+ working days
maximum 25 working days
From £5.99, depending on weight and location
FREE Worldwide Tracked Delivery 12+ working days
maximum 25 working days
FREE when you spend £50 or more
ROW Express Courier approx. 2 - 7 working days From £20.49, depending on weight and location

General Shipping Information

  • Weekends, Bank Holidays & Public Holidays (both UK and local) are not included as working days.
  • All orders placed after 12pm GMT are regarded as being received by us on the next working day (Monday - Friday).
  • All delivery estimates are guidelines and inclement weather, public holidays, and seasonal delays may affect your parcel.
  • For all shipments, please give an accessible daytime delivery address.

UK Service Information

UK Tracked Delivery
  • Delivery within approximately 2 - 3 working days.
  • Parcels are dispatched by Royal Mail Tracked 48.
  • Provide a mobile telephone number for SMS delivery updates.
UK Express Delivery
  • Delivery within approximately 1 - 2 working days.
  • Parcels are dispatched by Royal Mail Tracked 24.
  • Provide a mobile telephone number for SMS delivery updates.
UK Express Courier Delivery
  • Delivery within approximately 1 - 2 working days.
  • Parcels are dispatched by DPD Local.
  • All parcels need to be signed for.
  • Provide a mobile telephone number for SMS delivery updates.
UK Express Courier Delivery (Two Day)
  • Delivery within approximately 2 - 3 working days for Northern Ireland, Highlands and Islands.
  • Parcels are dispatched by DPD.
  • Full list of postcodes applicable here.
  • All parcels need to be signed for.
  • Provide a mobile telephone number for SMS delivery updates.

Europe & Rest of World Service Information

Europe/Worldwide Tracked Delivery
  • Delivery in 6+ working days for Europe, and 12+ working days for the Rest of World, depending on customs clearance.
  • Maximum delivery time can take up to 20 working days to Europe and 25 working days to the Rest of the World.
  • Parcels are dispatched by Deutsche Post.
  • IOSS (Import One Stop Shop) available on orders underneath €150 (excluding VAT) threshold. For more information about IOSS, click here.
  • Orders outside of the United Kingdom may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
Europe Express Tracked Delivery
  • Delivery in approximately 1 to 6 working days for Europe.
  • Express tracked parcel service, carried to EU countries only.
  • Parcels are dispatched by FedEx.
  • IOSS (Import One Stop Shop) available on orders underneath €150 (excluding VAT) threshold. For more information about IOSS, click here.
  • Orders outside of the United Kingdom may be subject to additional customs charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.
Europe/ROW Express Courier
  • Delivery in approximately 1 to 2 working days for Europe, and 2 to 7 working days for the Rest of World.
  • Express Europe/ROW courier service, carried to 99% of countries worldwide.
  • Parcels are dispatched by DHL Express.
  • IOSS (Import One Stop Shop) available on orders underneath €150 (excluding VAT) threshold. For more information about IOSS, click here.
  • Orders outside of the United Kingdom may be subject to additional custom charges in certain countries. Please be aware that Rare Tea company is not liable for these charges. This is in accordance with our Terms & Conditions.

Shipping Exceptions

We are currently unable to deliver to Mexico due to customs issues.

We are currently unable to deliver to Spain due to customs issues.

We are currently unable to deliver to China (including special administrative regions e.g. Macau) due to changes in import legislation.